|
|
 |
|
|
|
Frequently Asked Questions
Do you have?... What if?... How can I reserve?
Since 1997 we think we've heard just about every question one might ask about kids party entertainment.
Educated customers make the wisest decisions, so please allow us to enlighten you.
Below are the most important questions & answers before reserving kids entertainment, based on our experience.
Click on any question or subject title below for a direct response or scroll down to review all Q & A:
Our journey through the kids party entertainment industry began on January 1, 1997. Since then we have delivered countless thousands of hours of entertainment all over the Kansas City area. We have delivered to members of the Kansas City Chiefs, the Kansas City Wizards, and to many well known establishments including the Kansas City Zoo. We've provided entertainment for birthday parties, holidays, block parties, school events, church events, corporate events, and other joyous reasons for celebration. We are not some fly by night company destined to become another "here today, gone tomorrow" two-year statistic. With over 12 years of kids party rental experience we've encountered just about every circumstance both good and bad. This experience has helped us to mold a business plan for continued success. We believe this is why year in and year out over one-third of our customers are either repeat or referred.
We offer moonwalk inflatable bounce house deliveries in the Kansas City Metro area. We also offer other various entertainment ideal for kids parties.
Our phone hours are from 9am-8pm daily and our delivery hours are from 8am-9pm daily. We will deliver any day of the year, including all holidays. Our messaging service is also available for after hours and times when we can not answer the phone.
Our delivery area is limited to the Kansas City Metro area defined on our page: Cites We Service. We do not offer a pick up self-service.
With over a dozen years in the kids party entertainment industry we are confident our plan for success is effective not only for us, but of course for our customers too. We realize you have other choices and believe the best deal anyone can find is a great price for awesome quality. Some of our competitors focus on the one thing they do best, others will try to scare you into believing they are the only legitimate company in the area. The truth is we're all pretty much the same with different approaches on what prices should be, how often to clean out the moonwalks, and the quality of products we use. At Air Jump Moonwalks we promise a very competitive price, a very clean moonwalk rental, and nothing but inflatable equipment designed for use in the party rental industry. We strive to succeed your expectations with service second to none. While this might all look nice in words, we know we have satisfied nearly every single of the countless customers we have had in the last 12 years, many of whom would be happy to provide you with a referral upon request. We know how much time and effort goes into planning a special event and we promise you can count on us to get it right (again).
As mentioned in the paragraph above, we definitely do have references available upon request. Birthday parties and other special events come around only every so often and can not be re-planned at the very last minute without complications. It may be fun to gamble in Las Vegas but doing so with your special event to save $5 or $10 while sacrificing quality is more of a bad investment than a gamble. Certain things about your entertainment just can not be known until it actually shows up, regardless of promises made when ordering. Hence, we highly encourage you to request references from where ever you may choose your kids party entertainment. We have references avaiable both for our moonwalk rentals and clowns/live entertainers.
We normally do not require a deposit on moonwalk rentals, while we usually do require clown and other live entertainment to be fully prepaid at least a week before the event. We reserve the right to require deposits on moonwalks that may be scheduled for very busy days and/or out of our regular delivery route. Any moonwalk deposit that is actually required will be refundable up until 7 days before the event. It becomes non-refundable and non-transferable within 7 days of the event unless the event is canceled or postponed due to weather. All deposits received on moonwalk rentals will be fully refundable and transferable if the event is canceled or postponed due to weather and/or if canceled with at least a 7 day notice. Refunds are not offered on any moonwalk/inflatable rental after it has been set up and accepted by the customer (this includes complications due to weather, lack of permissions, electricity failure, etc). All payments on live entertainers are fully refundable up until an hour before the show is scheduled to begin. Live entertainment is non-refundable after the show begins. Any live entertainment canceled without at least one hour notice is subject to a trip fee of $50.
When it comes to making payment for your entertainment we have various options available. You can pay by credit card or e-check by using PayPal, a trusted online payment processor. PayPal payments must be received at least 7 days before a scheduled event and are subject to a 4% additional convenience charge. You can find our PayPal instructions here. You may also send your payment by mail with a money order or check. Once again we request to received mailed payments at least 7 days before an event to process payment with our bank. If you are reserving a live entertainer we require prepayment by one of the above methods. If you will be having an inflatable rental with us then you may also choose to pay your full balance (including live entertainer if also included) in cash at the time of your inflatable delivery. Since we require PayPal, check, and money order payments to be received at least 7 days in advance we accept cash only for all entertainment not prepaid for. In other words, if paying for your moonwalk on the day of the event we require cash only.
Some customers reserve more than a month in advance while others inquire the same day of their event. Optimum selection is available to early reserving customers. While no time limit is required to reserve, Saturdays, holidays, and other busy dates often require at least 2-3 weeks advance notice.
We guarantee our moonwalks will be delivered on time, in excellent condition, and clean. While we make every effort to be perfect we will communicate with you if it's not. If something isn't right just let us know and we'll fix it. We want your entertainment to be the last of your worries. Customer satisfaction is very important at Air Jump Moonwalks.
We have 3 ways for you to make reservations. The good old fashioned phone call still works and we're available at 913-538-7227. You can also make your request by email to info@airjumpmoonwalks.com. Otherwise, we would suggest you visit our online reservations request page found here.
The simple answer is yes. In detail, we clean each moonwalk after each rental with a vacuum and disinfectant spray. The vinyl material in a moonwalk molds very easily when wet, but our moonwalks are not moldy (we've seen some that are). While it's virtually impossible to keep a moonwalk 100% spotless after it begins circulation, we make every effort to keep our moonwalks as tidy as can be for the cleanly moonwalk experience you should expect. If we had a way of proving it, we might say our inflatables are the cleanest in town.
Our inflatables are all designed with safety features built in. Each of our bounce houses is fully enclosed with mesh-netted windows making the front entrance the only way in or out. At the front entrance of each moonwalk is a safety ramp that not only makes it easier for the kids to get in, it also is the first line of defense just in case anyone does slip out accidentally (very rare). Each of our bounce houses also have a roof, discouraging any who might brave to climb out that way. Our idea of a very unsafe moonwalk would be one not fully enclosed or about to fall apart, where kids could easily fall out and get injured. Air Jump Moonwalks only uses safe inflatable equipment designed with extra safety features and maintained in safe condition.
We would also like to add that any inflatable can be unsafe if not used properly. Each of our moonwalks have a standard purpose for enjoyment. At the time of your delivery we will remind you of our instructions for safe play (which includes proper parental supervision). Just as one would not let their kids jump head first on to the ground off a trampoline, common parental sensibility ensures are inflatables are used safely. Please note we only deliver and pick up our inflatables, we do not stay to provide supervision or monitoring of our equipment.
We classify all of our current inflatables in like-new condition. Like-new inflatables are very presentable in clean and undamaged fashion. We achieve this by cleaning each rental after use and by immediately repairing any damage. We also interchange our older units with newer ones as needed to keep our inventory both fresh and exciting. Moonwalks do not last forever due to normal wear and tear. It's hard to know whether your rental is in like-new condition or on its last leg until it arrives to your event. We guarantee our rentals will be warmly received when first presented due to appearance alone.
At first this probably sounds like a strange question because should not all moonwalks be designed to be party rentals? The very clear answer is: absolutely not! A huge difference in quality is sacrificed when one goes with a toy store bought moonwalk over an industrial one. No offense to China but most toy store bought moonwalks are made there. We have learned these moonwalks are not only much smaller, they seem to be very poorly manufactured. These cheap inflatables are designed with low-grade beach ball plastic and barely stitched together. Our experiment with a Banzai water slide was so poor we would never try it again. A few years ago we bought 3 of them and they all fell apart by the second use. When it comes to actually buying an inflatable, we get what we pay for. Toy store moonwalks are a couple hundred dollars, professionally designed moonwalks run a couple thousand. This is because they are designed with 18 oz. heavy vinyl material and then double stitched for longer life. When renting an inflatable from anywhere it is always wise to be sure your money is going for an actual industrial use moonwalk, like all of ours are.
Our prices vary depending on various factors but we often hear our prices are very reasonable. It is ideal to give as much notice in advance of your order as possible for the best selection and price. Our prices are subject to rise on very busy dates or when the location of your event does not fit in well with the schedule we already have. We have a somewhat complicated price structure for each rental, so we customize the price of every order. To get a guaranteed great price quote simply call us at 913-538-7227, email us at info@airjumpmoonwalks.com, or use our online price request form found here.
We certainly do! Whether you would like a couple inflatables, an inflatable and a clown, or all of the above - we can get you a great rate with one of package combos. We often offer various online combo deals which you can find here. If you do not see the package deal you are looking for simply contact us and we will do our best to accommodate your specific needs.
Bad weather is not a good mix for outdoor activities, especially not inflatables that require being plugged in to an electrical outlet. Rain, lightning, and high winds are unsafe for moonwalk use so an accurate weather forecast is important. We will not deliver our inflatables during inclement weather. If the weather passes we will resume deliveries when possible. You will not be charged anything if your delivery is canceled due to weather. Sometimes it is hard to tell what the weather will do. In this case we will ask you to decide knowing we don't offer refunds due to weather. Nobody wants to pay for a moonwalk that goes unused and gets rained on, we will take every possible step to avoid this. If you would like to reschedule we will happily accomodate you at no extra cost, schedule permitting.
Most of our entertainment is delivered for home events. However, we also service entertainment for special events held at parks, schools, churches, and business locations. We will deliver to just about any location provided the proper permission. Certain parks may or may not have specific requirements we do or do not meet. It is always best to contact your park and find out what is required before making a reservation. We will deliver a moonwalk to a place where the public has access to it only if a designated supervisor will be supplied by the customer and be on duty for the entire duration of rental.
We prefer to set up on grass. We will also set up on concrete including driveways that are not steeply sloped. We will not set up on mud, sand, rocks, nor snow.
Our rental lengths vary by date and city. We do not charge by the hour, simply by the rental. Rental periods are good for 4, 6, or 8 hours. Available rental times will be provided in all price quotes.
This information is provided on a page found here.
We will only need a few things to get your moonwalk up and running. The first thing needed is a good place to set up. Generally a nice sized area for a bounce house is 20' x 20' with no trees or wires at least 20' above. Our obstacle course requires an area approximately 30' x 20' with a 15' clearance on top. After that we will need a place to plug in to. A standard 3-prong electrical outlet is required (it should be a socket independent of any other heavy duty electrical items such as refrigerators, DJ equipment, etc). This outlet should also be within 100' of where we plan on setting up. If electricity is a problem you can also rent a generator from various places (including some Home Depot's). These generators require gasoline but can power a moonwalk for hours. Besides parental supervision, we will just need some kids and that is it, hours of endless jumping fun will make your special event a big hit!
Kids ages 1 and up have enjoyed the use of or bounce houses. The ideal age for maximum enjoyment is probably 3-4 years old and up, but the younger ones bouncing together can have just as much fun. Each of our moonwalks can hold a maximum of 600 pounds at one time. We normally suggest 6-8 kids should be inside of a bounce house at one time.
The only thing(s) that should really go into a moonwalk are kids. Unfortunately Fido, Felix, and the other animal pets will need to be left out of the moonwalk fun. At this time all of our rentals are dry so we also request no liquids go in or near a moonwalk at any time. During the summer it can get tempting to spray one down with the water hose but we request ideas like this be not acted upon. We also request all users refrain from bringing in sharp objects, food, drink, candy, gum, shoes, fireworks, silly string, and/or other mess makers.
All of our inflatables are delivered by a member of All Star Moonwalks and included free or charge. We do not offer a service that allows customers to come pick up their own inflatable.
If any of your questions were not answered please let us know.
|
|
|
|
|
|
FAQ